In principle, once the service begins (i.e., when credits start being consumed), all payments are non-refundable.
However, refunds may be granted if all of the following conditions are met:
Submitting a Request Within the Refund Window
Users from the EU, UK, and Switzerland: Within 14 days from the start of billing or the start of credit consumption, whichever occurs first.
Users from all other regions: Within 24 hours from the start of billing or the start of credit consumption, whichever occurs first.
Unused Service
Your account shows no record of service usage, as verified via system logs.
If any LLM service calls have been made in your account, you are not eligible for a refund.
Verified Product Defects (Bugs)
If proven product defects (bugs) significantly impact your usage, you may request a refund or compensation in credits.
You must provide sufficient supporting materials to demonstrate the defect and the associated losses.
Once verified, we will issue reasonable compensation.